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Linking Efficiency Ratio to Customer Satisfaction and Service Excellence
November 14, 2023
How does the Efficiency Ratio contribute to the evaluation of a company's customer satisfaction and service delivery?
The Efficiency Ratio indirectly contributes to customer satisfaction evaluation by reflecting on the effectiveness of internal processes. A higher ratio may suggest streamlined operations, potentially translating into improved service delivery and customer experiences.
Tags : Efficiency Ratio , Customer Satisfaction , Service Delivery