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Assessing Customer Retention's Influence on Profitability Metrics
January 2, 2024
How does customer retention impact a company's profitability ratios?
Explore how customer retention affects a company's profitability ratios. Higher retention rates can lead to increased lifetime customer value and reduced customer acquisition costs, influencing metrics like net profit margin and return on investment (ROI).
Tags : Customer Retention , Profitability Ratios